The NAXT Customer Engagement Suite

The only customer engagement solution your dealership will ever need

With NAXT CE, it’s all about bringing people and technology together to achieve your goals. We offer a single solution that not only connects your back and front offices, but also takes full advantage of Microsoft’s unique ecosystem to address all your business needs in one place.

Sales and Marketing Customer Engagement

Sales and Marketing

Your sales reps are most valuable when they are out in the field and that’s exactly what NAXT CE Sales & Marketing has been designed for.

field, service, made, easy

Field Service

NAXT CE Field Service enables your technicians to get the data they need and take action on-the-go.

Equipment Dealer Preconfigured Processes

Rental Counter

The Rental Counter enables users to quickly create a Rental Quotation with all its required attributes, while providing a pleasant customer experience.

 

 

Leveraging all advanteges of the Microsoft Dynamics 365 platform

NAXT CE is built on the foundation of the Microsoft Dynamics 365 ecosystem and takes full advantage of one of the leading cloud-based customer engagement solutions out there. It was designed with a customer- facing workforce in mind to empowers dealerships to drive customization independently, while providing a fully offline-capable solution in a streamlined, user-friendly package.

With close to two decades of experience and expertise built into our solution, the NAXT Customer Engagement Suite is uniquely positioned to help equipment dealers around the world best capitalize on their technological investments.

NAXT CE Sales & Marketing
CRM

Your sales reps are most valuable when they are out in the field and that’s exactly what NAXT CE Sales & Marketing has been designed for. It’s a one-stop-shop for minimizing downtime and maximizing profits, by ensuring that your sales people can remain mobile and productive at all times. Close more deals by improving your response time and prospecting decisions with:

  • Opportunity management customized for equipment deals
  • Quick insights to equipment availability
  • 360° view of equipment record history (rental, service, warranty etc.)
  • Template based sales quotations to help sales reps with accurate and effortless quoting
Unified Quoting

The NAXT CE quotation framework enables sales reps to quickly assemble a sales quotation using quote templates and include modifiers, such as marketing programs, warranty, freight, standard service jobs, trade-ins, parts items and discounts among others. and generate customer facing quote documents.

Equipment Configurator

The equipment configurator provides a step by step graphical wizard-type user interface that guides the sales person through the entire configuration process. The Equipment Configurator is outfitted with OEM compatibility check, built-in user defined steps for optional, mandatory, single or multi-choice components and optional packages. It even supports adding dealer-built components to the machine configuration for maximized profitability for the dealership!

NAXT CE - Field Service

Get the data field service technicians need and take action on-the-go

We also know that your field service technicians always need to be ready to assist your customers. NAXT CE’s field service module brings some of the most comprehensive sets of predefined business processes known to our industry to an easy-to-use mobile solution.

It enables your Field Service technicians to get the data they need and take action in NAXT Field Service, on-the-go, without ever having to interact with their underlying, complex and often difficult-to-use ERP solution.

Field service dispatcher are also able to create, quote and schedule service calls right out of NAXT Field Service, while accessing all the necessary information stored in the core ERP solution.

Increase customer satisfaction and decrease downtime with:

  • Field Service on-the-go – Offline mode
  • Customizable mobile application
  • Pre-built dashboards
  • Field Service scheduling
+1 (305) 744 5901